Terms of Service

1. Agreement to Terms

By accessing or using the SLIP website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Age Requirement

Our products contain nicotine and are intended for adult use only. You must be at least 18 years of age to purchase from SLIP. By placing an order, you confirm that you are at least 18 years old. We reserve the right to request age verification at any time.

3. Products and Subscriptions

SLIP offers nicotine pouches through one-time purchases and subscription services. By subscribing, you authorise us to charge your payment method on a recurring basis according to your selected frequency.

You may cancel, pause, or modify your subscription at any time through your account portal. Changes will take effect from the next billing cycle.

4. Pricing and Payment

All prices are displayed in GBP and include applicable taxes. We reserve the right to change prices at any time, but price changes will not affect orders already placed.

Payment is processed securely through our payment provider. You are responsible for providing accurate payment information.

5. Shipping and Delivery

We offer free shipping on all orders within the UK. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers or circumstances beyond our control.

6. Returns and Refunds

We offer a 30-day money-back guarantee on your first order. To request a refund, contact our customer support team within 30 days of delivery.

Refillable metal cans must be returned in their original condition for a full refund. Opened or used pouches cannot be returned for hygiene reasons, but we may offer a partial refund at our discretion.

7. Health Disclaimer

Our products contain nicotine, which is an addictive substance. Nicotine pouches are not intended as smoking cessation products. If you are pregnant, nursing, have a medical condition, or are taking medication, consult your doctor before using our products. Keep out of reach of children and pets.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of SLIP and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

9. Limitation of Liability

To the maximum extent permitted by law, SLIP shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or services. Our total liability shall not exceed the amount you paid for the products in question.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

12. Regulatory Compliance

SLIP operates in accordance with applicable UK law governing the sale and marketing of nicotine products, including the Tobacco and Vapes Act 2026 and guidance issued by the Committees of Advertising Practice (CAP) and the Advertising Standards Authority (ASA).

In particular, we are committed to the following:

• 18+ sales only. SLIP products are sold only to adults aged 18 or over who already use nicotine. We operate an age gate on entry, and our checkout and delivery partners are instructed to verify age where required. Orders found to be placed by anyone under 18 will be cancelled.
• No free distribution. We do not provide free samples, promotional giveaways or any free supply of nicotine products to consumers, in line with restrictions on free distribution of nicotine products under the Tobacco and Vapes Act 2026.
• No youth marketing. Our marketing, packaging, imagery, influencers and channels are intended to appeal only to existing adult nicotine users. We do not target, depict or use creative likely to appeal to anyone under 18, and we do not advertise on platforms or placements primarily directed at minors.
• No medical or cessation claims. SLIP products are not a smoking or vaping cessation aid. We make no medical or health claims about them.

If you believe any SLIP communication is inconsistent with these commitments, please contact us at support@sliprefill.com so we can review it.

13. Contact Us

If you have any questions about these Terms of Service, please contact us at support@sliprefill.com