Privacy Policy

1. Introduction

SLIP ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number, postal address)
• Payment information (processed securely through our payment provider)
• Order history and preferences
• Communications you send to us
• Account credentials

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Manage your subscription and account
• Send you order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our products and services
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, including payment processors, shipping carriers, and marketing platforms. These parties are obligated to keep your information confidential.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

7. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Age Restrictions

Our products contain nicotine and are intended for adults only (18+ in the UK). We do not knowingly collect information from anyone under 18 years of age. If we become aware that we have collected personal information from a minor, we will take steps to delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@sliprefill.com